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  Public Ticket #2337776
Services Page not displaying, Can't change header
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  • DonnaCR started the conversation

    I have two major problems. One is trying to get the Services page that I made display live on the site. The content is all there in the code and I can see it display in the front end while a draft, but it will not display on the website.It uses the WP Bakery plugin but that doesn't appear to be the problem. Other pages built with WP Bakery are displaying just fine. I'm afraid I've done something to mess it up. It was displaying fine for months then just disappeared.

    The other big issue is that I can't get the header I chose to show the content and I can't change to a different header. No matter which header style I click on and save, nothing changes on the display. I would like to change it and have the logo on the same line as the menu. I'd like to try different headers out, but can't change. I've poured over the documentation and can't find a solution.

    Attached files:  Services Page.png

  •   DonnaCR replied privately
  • DonnaCR replied

    I figured out how to change the header, although the option I wanted (the Push Header), doesn't display the address, and other contact info. Turns out that using the Theme Customization Sidebar to select the header style does nothing, but if you edit the home page you've chosen, you can scroll down to the very bottom and there is a tab called header. I didn't see the option to select headers there but that is where I found a drop down menu to select different headers and voila! I could try out different headers! I chose my 2nd favorite option since the Header 9 I believe, is the one I wanted that won't display properly. But at least I can make some changes now! It's very confusing that you can't select your header from the sidebar.

    Still wondering why the Services page no longer displays. Hopefully, you can help me with that. Thanks!

  •  954
    ZOZO replied

    Hi,

    Fixed services issue..

    please check now but we are not clear about your header issue.

    please explain with short and sweet,

    Also send me screenshot of the issue so i can understand clearly.

    Thank you.

  • DonnaCR replied

    Thank you for your help!  

    Header: I can't change the header from the sidebar under Theme Options. If I click an option and save, it has no effect on which header style displays. I have to choose each header type from the individual page options.

    Services page: Also, how did you fix my services page? I would like to know what the problem was so as to avoid it the next time. 

    Thanks!

    Donna R.

    Attached files:  Customization Menu - Header.png

  •  954
    ZOZO replied

    Hi,

    Header working good.

    Changed header6 .

    1003778214.png

    please clear your cache and header 6 working in home page check.

    So all header type will work.( Header Top bar hidden under word press toolbar  in logout window that will work fine)

    Thank you. 

  • DonnaCR replied

    If header six is working as it should, then how do I get the address, phone number, etc. to display like the sample? I've attached an image.

    Attached files:  Screen Shot 2020-03-27 at 8.24.49 AM.png

  • DonnaCR replied

    I know I'm not using Woocommerce as we aren't selling anything online, but I did want the phone number, social links and email info to display on the right hand side.

    Thanks!

  •  954
    ZOZO replied

    Hi,

    please check now.

    Your header look good with address details.

    Thank you

  • DonnaCR replied

    Thank you! Can you please tell me what you did to get the header to display all the contact info and also what you did to get the Services page to display? I'd like to know what to do for next time. 

    Thanks!

    Donna Rodgers

  •  954
    ZOZO replied

    Hi,

    Theme options >> Header >> here you can checked enabled all address / hours / contact details.

    Thank you.